Service Coordinator (Temporary position)

Service Coordinator (Temporary position)

Laval, QC

We are looking for a Service Coordinator to join our team at our Laval branch. This is a temporary position for an indefinite period, renewable in 3-month increments, depending on the company’s needs.

Why work at Comairco?

• Salary based on experience;
• Benefits program, telemedicine and employee assistance program;
• Company events such as pizza lunches, BBQs and Holiday parties;
• Friendly and welcoming work environment.

Follow our Instagram page @comaircolife to discover life at Comairco!

Responsibilities

Reporting to the Assistant Service Manager, the Service Coordinator will be responsible for:

• Proactively monitor service agreements;
• Coordinate appointments with customers;
• Schedule technicians for various service calls;
• Keep information up to date in the computer system;
• Process warranty claims, when applicable;
• Order and follow up on parts for work orders;
• Provide excellent customer service to promote customer retention;
• Promote the company’s products, services and image.

Qualifications

• 3 to 5 years of experience in a service coordination position;
• Post-secondary education; technical or mechanical training is considered an asset;
• Excellent communication skills in French and English, by phone, email and in person, in order to communicate with French- and English-speaking customers and technicians;
• Ability to work independently and as part of a team;
• High level of motivation, initiative and organizational skills;
• Ability to manage multiple tasks simultaneously, prioritize and work under pressure;
• Knowledge of Windows, including Excel, as well as POS and AX systems.

Company

Comairco is a leader in the distribution of compressors and compressed air accessories in the United States and Canada. Comairco is a family-owned business whose employees have been at the heart of its success for over 50 years!